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Frequently asked Questions

About A.Brask

No we are only online. But we provide free shipping and returns to our customers in Scandinavia and the EU.
No we are only online. But we provide free shipping and returns to our customers in Scandinavia and the EU.
All our earrings are sold as a pair. The exception is earcuffs, which we sell as 1 pc.
All our jewelry is made of 925 Sterling silver. All our jewelry is nickel free.
We produce our jewelry in audited and certified factories in Taiwan and Thailand. The design of quality assurance takes place in our studio in Hørsholm, Denmark.
Yes, our factory is certified to be sustainable in every step of the production process. We recycle up to 90% of Sterling silver.

DELIVERY AND RETURN

A.Brask is a webshop and we are only online. We ship from our warehouse in Denmark. We therefore do not offer pick-up.
We offer free returns to our customers in European Union. You have a 30-day right of withdrawal. Order a return slip and a free package label via this link.
We all process returns once a week. However, we make reservations for holidays and illness, therefore we say that we process return packages within 14 days. We refund the money through the same payment method that has been used to make the order. You will receive an email from us when we have refunded the money. Then the money is in your account within 1-3 banking days.
We only deliver to Scandinavia and EU countries.

Complaints

Send us documentation in the form of pictures and your order number to quality@abrask.com  If you have bought the jewelery within the current 2 years, we will send you a new piece of jewelery.
Oxidation is a natural process, therefore not a manufacturing defect. You can clean your silver jewelry as described in our guide: How to save your silver jewelry | A.Brask (abrask.com)
All our jewelry is handmade and our shapes are organic. Therefore, production will vary slightly. As a starting point, all defects that can not be seen from a distance of 30 cm with the eye, will pass our quality assurance test and is not considered a production defect. If you still think it is something you want exchanged or returned, you can do it for free here: A.Brask (abrask.dk).Delivery and return | A.Brask (abrask.com) We’ll be happy to send you a new pair. Write in the return slip that you want it exchanged for a new pair.

Do you still need help?

We would like to hear from you – please use our chat feature to send us your thoughts. We strive to answer your email within 24 hours, within our normal opening hours: monday – saturday 08.00 – 22.00.